Frequently Asked Questions
Everything you need to know about your audio experience with Australia SoundStores.
How long does shipping take within Australia?
We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days depending on your location.
Do all sound systems come with a warranty?
Yes, all electronics sold through Australia SoundStores come with a minimum 12-month manufacturer warranty to ensure your peace of mind.
What is your return policy for audio equipment?
We offer a 30-day return policy for unopened items. If the product is faulty, we provide a full refund or exchange in accordance with Australian Consumer Law.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery status.
Do you offer professional installation services?
Currently, we specialize in the retail of high-end audio gear. While we do not provide in-house installation, we can recommend certified technicians in major Australian cities.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options like Afterpay and ZipPay.