Returns & Exchanges
At Australia SoundStores, we want you to be completely satisfied with your audio gear, which is why we offer a 30-day return policy on all hardware and accessories. If your equipment doesn't meet your expectations, our streamlined process ensures a quick exchange or full refund.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.
Pack Securely
Place the item in its original packaging including all cables, manuals, and accessories to ensure eligibility for a full refund.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any Australia Post location or scheduled courier pickup.
Inspection and Refund
Once our technicians verify the condition of the returned electronics, your refund will be processed to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing